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Can your customers substitute another
product or service for yours?

Let's find out using the Porter Five Forces Model

Note: Within the porter five forces model you will find some apparent overlap between the five forces. For example it can be hard to differentiate between a competitor and a substitute as they both compete against you. The difference is really how narrowly you have defined your industry.

"Are their alternatives outside your industry that might be more attractive to your customers?"
Use the Porter five Forces Model to find out if you are at risk of substitute products eroding the size of your industry


For example:

If you own a shop that rents out DVD’s and you increase your prices eventually customers will see that there is no cost difference between cable TV and renting DVD’s. Customers will substitute cable TV for DVD’s

Some Classic Examples:

The digital watch was a substitute for the analogue watch and it quickly decimated the Swiss watch manufacturing industry.

Surprisingly, the sales of water in drinking bottles is a substitute product for fizzy drinks

Gardening services are a threat to the lawn mower producers; if you have a gardener you don’t need a mower of your own.

Mortgage Brokers are a substitute for getting a loan from the bank.

 



Porters five forces



Using the Porter Five Forces Model, to complete an analysis of the threat of substitute products you will need to consider the following factors, click on each for more details and ignore those not relevant to your industry.

What makes a good leader has provided strategic planning templates for all five forces in the Porter Model. The threat of substitute products or services template is at the bottom of this page, take me there



The relative price performance of substitutes

How cost effective are substitutes?

If we use the price of oil as an example, Most people are happy to drive a car that runs on oil, however as the cost of oil increases then alternatives become more price competitive.

The amount of time it takes to recuperate the initial outlay on converting a car to run on natural gas is far quicker with higher oil prices. The same applies to buying an electric car.

And

People are more likely to take public transport.

So, Oil has three possible substitutes whose relative price performance all improve as oil goes up in price.

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Switching Costs

Does your customer incur any costs to switch to a substitute product?

These costs could be legal review of new contracts, change in spare parts and change in ordering systems. These maybe intangible costs such as risk.

One Example: If you have ever bought a nail gun you will know that to change the brand of nail you use, you will also have to buy a new nail gun as nails and guns are not typically interchangeable – the cost to switch brand of nails is the cost of a new nail gun.

However, what is the cost to switching to glues? Which is a substitute to nails.

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Buyer propensity to substitute

How do your customers react to substitutes, do they trial them or are they loyal to your industry?

Quite often you will find that price is not the only factor that people consider when buying a product.

For example, do rich people switch from driving to using public transport as oil goes up in price? Probably not as much as struggling families or retired people would.

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Porters Five Forces and the Threat of Substitutes Template

The following free strategic planning template can be used to determine if each of the factors that affect the threat of substitutes has a positive or negative impact on the probability of your customer switching to a substitute.

You can then give an overall rating for this force.

 

The Threat of Substitute Product or Services

Comments on the threat of substitutes

Rating +/-

The relative Price performance of substitutes

Switching costs
Buyer Propensity to Substitute  

The Threat of Substitutes Overall Rating

Porter Model Templates from What Makes a Good Leader

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Porter Model Links

The Threat of Substitutes is one of the five forces in the Porter five forces Model, read up on each of the five forces and become a skilled strategic leader.

Each of our porter five forces model pages includes a free strategic planning template for your use, listing the common factors to consider.

The Threat of New Entrants into your Industry

The Bargaining Power of Suppliers

Threat of Substitute Products

Industry Rivalry

The Bargaining Power of Your Customers

Return from our Porter Five Forces page to the site home page

Review all five forces in the Porter Model

The Bargaining Power of Your Customers

The Threat of New Entrants into your Industry

The Bargaining Power of Suppliers

Threat of Substitute Products

Industry Rivalry