Note: Management by walking around is a great tool to help you become a stronger leader. This page is supplementary reading for our program "how to get into your employees minds and motive them to achieve your vision". To review this program click here.

"Do you know what the two things all good leaders have in common are?"

To master the art of Management by Walking Around, MBWA you will need the to possess the attributes of a good leader.

What makes a good leader?

A good leader has three key attributes that differentiate themselves from others in management, these key attributes are

• Passion

• Persistence

• A willingness to experiment a little

How passion relates to Management by Walking Around

• having alignment between your inner drive and your strategic approach

• being committed to achieving excellence for the sake of excellence

  For example:

  If, through your strategic planning processes, you decide to differentiate your business on customer service then you as a leader need to be passionate about customer service including acquiring new knowledge on what being customer focused means to your business. You can achieve this by reading books, researching customer service on the Web and by benchmarking other businesses. (Every time you make a purchase observe the customer service provided, look for things that are good and things that are not so good)

  Learn what being customer focused means for every role in your business and be persistent about your passion.

How persistence relates to your MBWA

Example: If you walk around your business once and talk up the value of customer service you will not achieve any shift in employee thinking, when you have done it six times without adding other topics to the communication clutter your employees will start to realise that it must be important.

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