Manager and Team Leadership Skills Coaching/Mentoring Program Week 4

Leadership Skill Training
Performance Management

Creating Touch Points

Management Training

Great you are continuing with the team leadership skills development program. You have made it through the tough week 2 managing performance and you have commenced holding one on ones with your employees. These last two weeks were more about management than leadership.

This week we will be turning your team leadership skills up a notch and empowering you to make all of your employees feel valued, we will be doing this by introducing you to the leadership technique - touch points.

Navigate Your Way to Improved Employee Performance
Team Leadership Skills Home Page	Program Preparation	Week 1 Eight Key Drivers of Employee Performance
Week 2 Managing Poor Performance	Week 3 One on Ones	Week 4 Creating Touch Points
Week 5 Having Fun at Work	Week 6 Program Review	Program Download Centre

Manager and Team Leadership Skills
Week 4 Introduction

“It is a real pleasure working for my team manager” is the conversation you hear as you pass the lunchroom.

How do you feel knowing that it was one of your employees talking to a team member from another department?

The thought of being valued and receiving recognition for all of the effort that you have put in to support your team gives you a sense of pride.

Creating touch points is about you giving that feeling to your employees on a regular basis, by making them feel valued and important through your actions.

Manager and Team Leadership Skills Program Objectives

In this manager and team leadership skills coaching session we will be looking to develop your team leadership skills and create a plan to commence using touch points to further motivate all of your employees. These manager and team leadership skills will further help you to eliminate poor morale and strengthen you high performance team.

Pre Reading: "What makes a good leader" Touch Point’s

How to Improve Management and Team Leadership Skills - Lead Indicators

Your persistence is inspiring; you are still working to develop your management and team leadership skills after a couple of challenging weeks,

First you took the Improve Performance Management challenge
Then you commenced one-on-ones

You may already be seeing some improvements in your team’s performance; the trick to keeping you motivated is to look for lead indicators of future good performance.

What are Lead indicators?

If you are looking at your team’s productivity, you may not be seeing an improvement in productivity despite your recent efforts, that is normal so do not worry. Instead of looking at your team’s performance at this early stage look for changes in behavior that will lead to improved performance in the future. These changes are lead indicators.

For example, you may have talked to some employees about excessive use of breaks and they have stopped abusing breaks, now they are now working for 20 minutes per day this indicates that in the future their performance will improve.

Alternatively, if you are working on improving the performance of your poorest performers and one of your employees improves performance this is a lead indicator – it suggests that in the future, when the rest improve, your team will have a measurable improved performance.

What makes a good leader tip:

Improving Management and Team Leadership Skills Session 4

Before this session make sure you have read the pre reading: Touch points. At the end of this session the participants will have developed their touch point plan and be ready to commence using touch points in their daily plan.

Time	Activity	Method
40	Discuss each participants one-on-one(s) - How did you go - Talk about your experiences Did you have any positives to share with the group? Celebrate wins. Do you have any negatives to share with the group? Learn form each other.	HR lead discussion
40	Discuss any scenarios that people want to discuss. (What should I do if an employee say’s ……………)	Group discussion
20	Revisit undesirable behaviour list – how are we going, what else do we need to do?
60	Talk about positive touch points to dive positive performance and drive change. List ways to increase the number of touch points you have. Sample Plan - Hold 5 minute start up meetings several times a week - Stick post it notes with “great work” written on them to employees computers - Print out individual results, circle high performance and write brief comment. Give to employee - Walk around saying good morning to your employees - Short interval control – touch bases with team members whose performance needs to improve or who need to adopt a change several times a day to see how they are going and offer to help further - Ask how peoples weekends were - Ask what people are doing on the weekend (Follow up on the big items – like going to a friends wedding) - Ask for input into a process change - Ask if people have any improvement suggestions And the list goes on	Discussion and Brainstorm
20	What is you plan for the week? Ensure the focus in on people management activities inline with the vision.	Discussion

Between the Manager and Team Leadership Skills Coaching Program Sessions

Team leaders:

Continue managing undesirable behaviours
Continue with one on ones – all staff will be getting one
Commence using touch points

Team Manager:

Ensure one-on-ones are progressing (daily follow up)
Discuss, daily, how the team leaders are progressing with touch points.
Start using your touch points, including team leaders and frontline employees

HR Professional:

Be available to support the team leader before their one on one to assist with approach and to answer any last minute questions

Team Leadership Skills Home Page

Leadership Skill TrainingPerformance Management