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“Supervision and Team Leader Position Description”

Below you will find a sample Team Leader position description

Supervision or Team Leader Position Context

Position Title:	Supervisor or team leader	Grade/Job Family:	People Leader Level 5
Division:	Operations	Department:	Customer Service
Location:	Head office	Direct or Line Manager:	Customer Service Manager

Organisation Overview:
Business Unit Role:
Position Purpose:
Reporting Relationships:

Key Areas of Accountability

Major Responsibilities

Commonly Completed Tasks

Task	Frequency

Click here for a list of commonly completed supervision and team leader tasks

Core Capabilities

Capabilities	Behavioural level expected
Monitoring Progress	Intermediate
Give Formal Feedback in a One on One	Intermediate
Coaching	Intermediate
Managing Poor Performance	Intermediate

Click here for a team leader capability statement

Skills/Knowledge/Experience

Essential	Desirable
People Skills	Industry Experience
Coaching skills
Understanding of contemporary management practices

Sign off

Signature

Date

Employee:

Manager:

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