Discover how
managing change in the workplace can be simplified to achieve
more effective
results!
"By following our techniques,
you will learn that the feedback you
give to your people can change your culture"
Find out how good leaders
use feedback to shape their culture!
How to
use Feedback to Motivate Change
As a leader you
will give your employees informal feedback, this feedback will help the employee
to understand what is important, to you. If
the feedback is positive it reinforces that the employee
is do the right thing.
Reinforcement can be both positive or negative, in fact
there are four types of reinforcement. These four types of reinforcement are
described in the one motivational theory that helps with
managing change in the workplace.
Read on, for an overview of the Reinforcement Motivation
Theory and discover how using this theory you can
become skilled at leading change.
Introduction to Reinforcement
Motivation
Theory
Managing change in the workplace normally requires you to either
reduce the frequency of undesirable employee behaviors, and/or
increase the frequency of desirable employee behaviors
Reinforcement theory provides you with
some techniques for both reducing the frequency of undesirable
behaviors while increasing the frequency of some desirable
behaviors.
Examples of common undesirable
behaviors
Employees rushing and not quality
checking their own work
Talking to colleagues instead of
responding to customers in a timely manner
Being unpleasant, rude or
argumentative to team mates
Opposing all improvement
suggestions made
Repeatedly raising trivial
issues
Taking excessive
breaks
You would like to reduce the frequency of these behaviors,
this is sometimes referred to as weakening these behaviors
Examples of
some common desirable behaviors
Helping peers without being asked,
(Offering to help)
Trialling a new process to see if it
works
Making constructive improvement
suggestions
Being attentive to customer needs
Taking action to prevent issues from occurring
You would like to increase the frequency of these
behaviors, this is sometimes referred to as strengthening
these behaviors
A leader skilled
in the art of managing change in the
workplace will create
an environment where employees choose to adopt the change.
Note:
You can apply the techniques covered here to strengthen or weaken one behavior in one employee at a time or, to influence a whole group of employees.
Recap Key Point
Using the reinforcement motivation theory, you can
strengthen (increase the frequency of) a desirable employee behavior, or
weakening (reduce the frequency of) an undesirable employee behavior
Reinforcement Theory – How it works
Reinforcement theory works by providing positive or negative outcomes to an employee in response to something the employee has done. In general, your employee’s will strive to get more positive leadership responses and less negative leadership responses.
A good leader will strengthen desirable employee behavior using positive responses to make the employee feel good or valued for their recent efforts. The types of positive responses that you can use include
Positive reinforcement
Reward
Negative
reinforcement
A good leader will weaken undesirable employee behavior using negative leadership responses, the types of negative responses include
Extinction
Punishment
The next page discusses each of these reinforcement types
and how each can be used, click here to discover how each of
these techniques helps with managing change in the
workplace.
